Frequency Ask Questions

1. How many ecigarette users in the world?
Millions of units have been sold throughout the years since 2005.

2. What are the ingredients in the cartridge?
The main ingredient in the cartridge is water, flavorings and propylene glycol (propylene glycol is a water-based ingredient found in many health products and medicines).

3. Are e cigarette safe to use?
Ecigarette are CE and ROHS certified and compliant. Ecigarette does not contain 4,000 poisonous like normal cigarette, some of the doctors claim this is effective way to quit smoking.

4. How long does each battery last?
The battery life around 20 sticks of normal cigarettes.

5. How long do each cartridges last?
The cartridge is the rough equivalent to 30 - 35 sticks of normal cigarettes, depending upon the habits of individual smokers.

6. Does the vapor smell?
The vapor is exhaled and appears like smoke, but does not smell. It is in fact, vapor mist that evaporates in seconds.

7. Can I use this electronic cigarette anywhere?
Ecigarette does not have any burning of tobacco, so you are allowed to use this device in public, where the law is applicable.

8. How does the ecigarette work?
When you inhale through the mouthpiece a sensitive micro pressure switch activates the battery and micro-electronics which immediately causes the vapor device to vaporize a tiny drop of the cartridge liquid. The vapor contains vaporized nicotine within the ‘mist’ which inturn is delivered straight to the blood stream via the lungs giving you that instant ‘smokers fix’ and a relief from cigarette craving.

9. What do I get in a starter kit?
1 beautiful gift box, 1 portable charging case, 1 complete ecigarette, 2 rechargeable batteries, 1 wall plug adapter, 1 USB charger cord, 5 cartomizer and 1 instruction manual.

10. Do SmokerJoye provide warranty?
Yes. We provide 6 month warranty for all electronic components, batteries, charger and Portable charging case.

11. How do I maintain the electronic cigarette? 
Our products have passed rigorous quality control from our manufacturing, so The Ecigarette needs little regular maintenance. When its indicator light dims or the vapor is little,  it’s signaling the need to change the battery unit with one that is fully charged or replace a new cartomizer.

12. I have a question about ecigarette not asked on this page?
Feel free to contact us with any questions you might have.